If you wish to cancel your childs membership, requests need to be made in writing directly to the Academy.
Please email coach@portsmouthdartsacademy.co.uk or coach@gosportdartsacademy.co.uk as applicable, or contact us through the academy social media channels.
Contacting a coach will not guarantee that the message gets through in a timely manner. Once a monthly subs payment is made, there is no refund/part refund therefore it is in your interest to notify the Academy directly as soon as you know your child is not coming back. If you cancel the subs payment, we will remove membership of your child – therefore please notify us if you need to amend the payment details rather than cancel the subs.
If your child does not attend a session for 3 weeks in a row, and we are not notified ahead of time of non-attendance, we will contact you via email to check in.
If we have no response to the check in; and your child does not attend for a further 2 weeks in a row we will assume they no longer wish to attend and will cancel their membership to free up the space for those on the wait list.
At that time, if your child wishes to re-join; their details will be put on the waiting list until a space becomes available. A new sign-on fee may be applicable, and you will need to set up a new subs payment upon re-joining. Any arrears owed to the Academy will also be due upon re-joining.
Please also review here for important information about academy membership